Shipping policy

Shipping and Delivery

Many CrysauTi products are printed or prepared to order. Please allow time for us to make and prepare your items before they are dispatched.

Preparation and dispatch

Please allow up to 10 working days for your order to be prepared and dispatched, unless a different timeframe is shown on the product page or agreed with you before ordering. Working days are Monday to Friday, excluding bank holidays.

Some orders will leave us sooner. During particularly busy periods, we will display any longer preparation times on our website.

Orders containing several items may be dispatched together once everything is ready.

Delivery times

The preparation time above is additional to the delivery time. Any delivery estimate shown at checkout relates to the journey after dispatch, unless expressly stated otherwise.

Delivery times are estimates and can be affected by postal delays and bank holidays. If your order is delayed, please contact us so we can investigate.

Need something for a particular date?

Please contact us before placing your order if you need an item for a birthday, event or other deadline. We will let you know whether we can meet it.

Adding a date to your order notes does not mean we have agreed to that deadline. Choosing a faster delivery service speeds up delivery after dispatch; it does not shorten our preparation time unless we have agreed this with you.

Shipping costs and destinations

We currently offer delivery within the United Kingdom. Available delivery methods and charges are shown at checkout before you pay.

Any free delivery offer and its qualifying conditions will be displayed on our website or at checkout.

Dispatch confirmation and tracking

We will email you when your order is dispatched. Where a tracked service is used, we will include tracking details. Tracking may take a little time to update.

Delivery addresses

Please check your delivery address carefully before completing your order. If you spot an error, contact us as soon as possible. We will try to correct it before dispatch, but cannot guarantee changes once an order has been sent.

Delayed, lost or damaged orders

If your order does not arrive when expected, arrives damaged or appears to be lost, please contact us. We will investigate with the delivery provider and arrange an appropriate resolution.

Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Changes may become more difficult once printing or preparation has started.

Cancellation rights can differ for genuinely personalised products. Please see our Returns and Refunds Policy for details. This does not affect your statutory rights.

Contact

For delivery questions or to discuss a deadline before ordering, email crysauti@gmail.com.